Do you accept exchange for size issue? Yes. We have a hassle free exchange policy for size issue. Orders made with custom measurements are not applicable for size exchange/alterations.
Do you accept returns? We accept Return/Exchange for Money Refund/Store Credits only under circumstances listed below. However, please understand all our listed products are made after an order is placed unless mentioned otherwise. These policies are made to respect/ensure the effort and time of designers and artisans. Nevertheless, we will try our best to resolve customer issue within our policies.
What are the conditions for Money Refund? In the event that the product to be returned satisfies the Money Refund Criteria, you will be entitled to a refund of the consideration for such product which will be credited to the original account or mode of payment. Whereas “Money Refund Criteria” is applicable only if it is under following cases – 1. The product purchased by you is delivered extremely late i.e. more than 45 business days from the stated delivery schedule, except where such delay is on account of unforeseeable circumstances or pandemic out of SYLK control or any other force majeure.
What are the conditions for Store Credit Refund? In the event that the product satisfies Store Credit Refund Criteria, you may be entitled to a refund of the consideration amount for such product in the form of store credit which will be credited to your SYLK wallet. (Create an account, if not already done for store credit). The consideration amount is equal to product amount after deducting discount and shipping charges. Please note: We will first try to exchange product to the preferred size and concerns found feasible and genuine by SYLK, before considering store credit refund. Whereas “Store Credit Refund Criteria” means any one of the following cases – 1. Non availability of size for exchange request. ; and 2. The product purchased by you is not included in the list of non-returnable or non-exchangeable products under this policy (see below)
Which products cannot be returned or exchanged? PRODUCTS THAT CANNOT BE RETURNED OR EXCHANGED
1) Custom Made orders (All category) including custom size orders
4) International Orders – Return/Exchange conditions are applicable only for domestic orders (Billed and Shipped in India) and not for International orders. WeDO NOT accept return/exchange for International orders. Please note: If order isonly billedoronly shipped orbilled and shipped outside India, it is considered as International order.
How to return/exchange the product? STEP 1: Go through Return/Exchange terms and conditions. STEP 2: Mail us at hello@sylkonlinestore.com with order ID and relevant pictures. STEP 3: Upon approval by SYLK, an email/whatsApp will be sent to customer with return address.
– Please mail us for return/exchange within 2 days from the date you received your order. After that, any request for return/exchange won’t be entertained.
– Customer will have to return goods to our warehouse at their own cost. Please ship it and share AWB number within 72 hours after receiving approval on mail/Whatsapp.
– Delay in dispatch of reverse shipping i.e. after 72 hours, may result in cancellation of return/exchange.
– Please note we do not provide reverse pickup unless order is faulty/ damaged/ missing part/ wrong. You will be solely responsible to ensure that the product is delivered to SYLK in good condition and SYLK will not be held liable for any damage caused to the product during transit.
– The product is returned in its original condition along with the invoice, all labels, belts, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any, and other packaging intact sold as a part of the product. Any product sought to be returned or exchanged, should be unworn or unwashed. Products that are found to be worn or damaged or soiled will not be accepted for return or exchange.
– Unidentified returns will not be entertained.
Do you provide reverse pickup? Customer have to return goods to our warehouse at their own cost. Please note we do not provide reverse pickup unless order is faulty/ damaged/ missing part/ wrong item sent. Upon approval by SYLK, an email/whatsApp will be sent to customer with return address. Please ship it and share AWB number within 72 hours after receiving approval on mail/whatapp. Delay in Reverse shipping i.e. after 72 hours, may result in cancellation of return/exchange.
What if I receive damaged/defective product? Please inform our customer care department immediately upon receiving the item if you receive damaged/torn/stained merchandise. Mail us at hello@sylkonlinestore.com with relevant pictures.
Orders may only be full refunded if you receive faulty/damaged/torn merchandise, which has a very minimal chance of occurrence as we thoroughly do the QC before dispatching. Please understand that we may first try to replace it for the same product, subject to availability before approving for money refund. Where possible, we will offer to repair faulty items. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
What is Store Credit Policy? Store credit will be received in your SYLK Wallet within 24 hours after QC check of the product.You can use Store credit to purchase anything from the SYLK store. Terms & Condition 1. Store Credit is non transferable and cannot be exchanged for cash. 2. Store Credit is valid only for 1 year. 3. Products purchased from Store Credit cannot be returned or exchanged. 4. For Store Credit on return – The consideration amount is equal to original return product amount after discount and shipping charges, if any.
