We recommend that all our customers register with us, to get the best service and offers available. Registered customers have benefits of easy return/exchange and can enroll to membership programs to avail offers. However, you can also checkout as a guest.
Are the products listed original and genuine? Yes. All listed products on SYLK are original and genuine product, made on order by the Designer Label. Almost all products are handmade and one of a kind, therefore, little variation in each products are expected.
What is the Price Match Guarantee? We have best price mentioned of all listed products. We do not charge anything extra than the original designer price. Find the product for less elsewhere and we’ll match the price. *Please note: The final price if matched will be sole discretion of SYLK.
What size should I order? The size chart that is available on each product page as ‘What’s my Size?’ and will solve your sizing queries. You can also send your body measurements on WhatsApp +91 9953803971 with order number. There is also a possibility that you may need to alter the product to ensure that it properly fits you due to variation in the size of the customer and the measurements of the product that may vary from one label to another. If you have detailed questions about the sizing of a particular product, you can contact us at hello@sylkonlinestore.com.
How do I know my order has been placed? Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email/WhatsApp.
Can I cancel my order? You can cancel order within 24 hours. Once the order is processed, we shall not be able to process the cancellation. Store Credit will be provided against the cancellation of an order after deducting INR 500/- for clothing and INR 200/- for accessory/lifestyle products order.
What if my order is delayed? We will notify estimated dispatch date to the customer. We will be in constant touch with customer for urgent orders and will try our best to fulfill on promised date.
However, SYLK is not liable for any delay of the product(s) purchased due to any reason which is beyond its reasonable control. Money refund criteria is only applicable if delivery delay is more than 25 business days from stated dispatch date. It is therefore advisable that you place your order well in advance. Any delay in delivery caused by courier partner internal delays, weather conditions, unforeseen circumstances or Force Majeure events, shall not be entertained as a reason for return.
Are there any disclaimers? What about exactness of the product? a. DISCLAIMER: SYLK hereby disclaims any guarantees of exactness as to the finish or appearance of the product/merchandise as ordered by you. SYLK expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the Website. b. NEED FOR ALTERATION: There is also a possibility that you may need to alter the product to ensure that it properly fits you due to variation in the size of the customer and the measurements of the product that may vary from one label to another. c. QUALITY & EXPECTATIONS: SYLK endeavors to provide you product which is of best quality. However SYLK does not take any guarantee any exactness as many of these products are handmade and one of a kind and therefore there may be little variation in each piece. SYLK has taken all steps to ensure that the colour, size, shapes, design and other features of the products that are displayed on our Website is accurately produced by the designer. All the products go through quality check before dispatching. However the graphical display i.e. visuals of the products would be dependent upon the product shoot lightings and the configuration of your computer resource. SYLK does not guarantee that the colour of products displayed on the Website in your computer resource accurately represents the actual product. d. COLOUR: SYLK tries to depict colour as exactly as possible. Still due to photo shoot lighting and computer/device screen resolution, colour may vary. Slight variation in colour shall not be entertained as a reason for return.