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Shipping & Delivery Policy

DOMESTIC SHIPPING

We offer free shipping pan India on all Prepaid Payment orders i.e Credit Card/Debit Card/UPI/Net Banking/Wallets, otherwise a nominal charge for COD (Cash on delivery) shipping will be added during the check out.

INTERNATIONAL SHIPPING

We ship worldwide. International shipping charges are calculated at the time of check out depending upon your location.

We offer free international shipping on orders above $300.

DELIVERY TIME

PROCESSING TIME: It usually takes 5-7 business days for ‘Ready to ship’ item and 20-25 business days for ‘Custom made orders’ for processing and to pass QC. However, this is subject to availability.

IN TRANSIT: After dispatching, shipping usually take 4-5 business days for domestic orders and 6-8 days for international orders. We try to dispatch your orders as soon as possible and request you to be patient with the delivery time of the orders.

TRACKING: Once you have placed an order, we will send you a tracking number/ AWB through an email/WhatsApp. You will be able to view the date of shipment to the date of your item being in the process of delivery.

DELAY/NON DELIVERY: SYLK shall not be liable for any delay/non-delivery of the product(s) purchased due to any reason which is beyond its reasonable control. It is therefore advisable that you place orders well in advance. Any delay in delivery caused by unforeseen circumstances or Force Majeure events, shall not be entertained as a reason for return.

TAXES & DUTIES

For customers within India, all prices mentioned on the website are inclusive of GST.

For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes, if any.  SYLK will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.

If you have any additional shipping relating queries, feel free to email us at hello@sylkonlinestore.com.

 

 

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