A Multi Designer Online Store for Women – SYLK ONLINE

PURCHASE & RETURN POLICY

Before placing an order on SYLK you are requested to carefully read the description of product(s), product specific conditions, the Terms and various policies including ‘Returns and Exchange Policy’.
When placing an order you agree to our terms, conditions & policies.

PURCHASE FAQS

Do I need to register in order to place an order?

We recommend that all our customers register with us, to get the best service and offers available. Registered customers have benefits of easy return/exchange and can enroll to membership programs to avail offers. However, you can also checkout as a guest.


Are the products listed original and genuine?

Yes. All listed products on SYLK are original and genuine product, made on order by the Designer Label. Almost all products are handmade and one of a kind, therefore, little variation in each products are expected.


What is the Price Match Guarantee?

We have best price mentioned of all listed products. We do not charge anything extra than the original designer price. Find the product for less elsewhere and we’ll match the price.

*Please note: The final price if matched will be sole discretion of SYLK.


What size should I order?

The size chart that is available on each product page as ‘What’s my Size?’ and will solve your sizing queries. You can also send your body measurements on WhatsApp +91 9953803971 with order number. There is also a possibility that you may need to alter the product to ensure that it properly fits you due to variation in the size of the customer and the measurements of the product that may vary from one label to another. If you have detailed questions about the sizing of a particular product, you can contact us at hello@sylkonlinestore.com.


How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email/WhatsApp.


Can I cancel my order?

You can cancel order within 24 hours. Once the order is processed, we shall not be able to process the cancellation. Store Credit will be provided against the cancellation of an order after deducting INR 500/- for clothing and INR 200/- for accessory/lifestyle products order.


What if my order is delayed?

We will notify estimated dispatch date to the customer. We will be in constant touch with customer for urgent orders and will try our best to fulfill on promised date.

However, SYLK is not liable for any delay of the product(s) purchased due to any reason which is beyond its reasonable control. Money refund criteria is only applicable if delivery delay is more than 25 business days from stated dispatch date. It is therefore advisable that you place your order well in advance. Any delay in delivery caused by courier partner internal delays, weather conditions, unforeseen circumstances or Force Majeure events, shall not be entertained as a reason for return.


Are there any disclaimers? What about exactness of the product?

  1. DISCLAIMER: SYLK hereby disclaims any guarantees of exactness as to the finish or appearance of the product/merchandise as ordered by you. SYLK expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the Website.
  2. NEED FOR ALTERATION: There is also a possibility that you may need to alter the product to ensure that it properly fits you due to variation in the size of the customer and the measurements of the product that may vary from one label to another.
  3. QUALITY & EXPECTATIONS: SYLK endeavors to provide you product which is of best quality. However SYLK does not take any guarantee any exactness as many of these products are handmade and one of a kind and therefore there may be little variation in each piece. SYLK has taken all steps to ensure that the colour, size, shapes, design and other features of the products that are displayed on our Website is accurately produced by the designer. All the products go through quality check before dispatching. However the graphical display i.e. visuals of the products would be dependent upon the product shoot lightings and the configuration of your computer resource. SYLK does not guarantee that the colour of products displayed on the Website in your computer resource accurately represents the actual product.
  4. COLOUR: SYLK tries to depict colour as exactly as possible. Still due to photo shoot lighting and computer/device screen resolution, colour may vary. Slight variation in colour shall not be entertained as a reason for return.

 

RETURN FAQS

Do you accept return/exchanges?

We accept Return/Exchange for Money Refund/Store Credits only under circumstances listed. (Please see following questions). However, please understand we believe in sustainability & slow fashion and all our listed products are made after an order is placed unless ‘Ready to Ship’ mentioned. These policies are made to respect/ensure the effort and time of designers and artisans. Nevertheless, we will try our best to resolve customer issue within our policies.

  1. Return/Exchange under mentioned circumstances are applicable only for orders within India and not for International orders.
  2. Change of mind is not accepted as a reason for exchange.
  3. Returned Items that do not meet our terms and conditions may be sent back to the customer at original shipping address. Unidentified returns will not be entertained.
  4. If you are ordering more than four quantity of particular product, it will be considered as a bulk order. Thus for them Return/Refund will not be possible.

Do you accept exchange for size issue?

Yes. We have a hassle free exchange policy for size issue. Orders made with custom measurements are not applicable for size exchange.


What are the conditions for Money Refund?

In the event that the product to be returned satisfies the Money Refund Criteria, you will be entitled to a refund of the consideration for such product which will be credited to the original account or mode of payment.

Whereas “Money Refund Criteria” is applicable only if it is under following cases –

1. The product purchased by you does not conform and is broadly different from the fabric/material or features mentioned in product description on the website. 

Please note: Not applicable on fabric/material or features you expected by looking at image or for sub varieties of fabrics; For example: If the material mentioned on our website is Georgette and you receive Satin, then you are eligible for full money refund.   

OR

2. The product purchased by you is delivered extremely late i.e. more than 25 business days from the stated delivery schedule, except where such delay is on account of unforeseeable circumstances or pandemic out of SYLK control or any other force majeure.


What are the conditions for Store Credit Refund?

In the event that the product to be returned does not satisfy Money Refund Criteria in clause above, but satisfies Store Credit Refund Criteria, you may be entitled to a refund of the consideration amount for such product in the form of store credit which will be credited to your SYLK wallet. (Create an account, if not already done for store credit). The consideration amount is equal to product amount after discount and shipping charges, if any.

Please note: We will first try to exchange product to the preferred size and concerns found feasible and genuine by SYLK, before considering store credit refund.  

Whereas “Store Credit Refund Criteria” means any one of the following cases –

1. Non availability of size for exchange request. ;

and

2. The product purchased by you is not included in the list of non-returnable or non-exchangeable products under this policy (see below)


Which products cannot be returned or exchanged?

PRODUCTS WHICH CANNOT BE RETURNED OR EXCHANGED

  • Custom Made orders (All category) including custom size orders
  • Dupatta & Scarves
  • Jewellery &  Accessory Products
  • Lifestyle Products
  • All Sale/Coupon applied items – cannot be returned but exchanged for size.

How to return/exchange the product?

STEP 1: Go through Return/Exchange terms and conditions.

STEP 2: Click on the link below and fill up the return form only if your order is eligible for return/exchange.

https://sylkonlinestore.com/refund-exchange-request/ 

STEP 3: Upon approval by SYLK, an email/whatsApp will be sent to customer with return address. Customer have to return goods to our warehouse at their own cost. Please ship it and share AWB number within 72 hours after receiving approval on mail/whatapp. Delay in Reverse shipping i.e. after 72 hours, may result in cancellation of return/exchange.

Please note we do not provide reverse pickup unless order is faulty/ damaged/ missing part/ wrong. You will be solely responsible to ensure that the product is delivered to SYLK in good condition and SYLK will not be held liable for any damage caused to the product during transit.

  • The product is returned in its original condition along with the invoice, all labels, belts, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any, and other packaging intact sold as a part of the product;
  • Any product sought to be returned or exchanged, should be unworn or unwashed. Products that are found to be worn or damaged or soiled will not be accepted for return or exchange.

Please fill up the Return/Exchange Request Form within 3 days from the date you received your order. After that, any request for return/exchange won’t be entertained. 


Do you provide reverse pickup?

Customer have to return goods to our warehouse at their own cost. Please note we do not provide reverse pickup unless order is faulty/ damaged/ missing part/ wrong item sent.

Upon approval by SYLK, an email/whatsApp will be sent to customer with return address. Please ship it and share AWB number within 72 hours after receiving approval on mail/whatapp. Delay in Reverse shipping i.e. after 72 hours, may result in cancellation of return/exchange.


What if I receive damaged/defective product?

Please inform our customer care department immediately upon receiving the item if you receive damaged/torn/stained merchandise. Mail us at hello@sylkonlinestore.com with relevant pictures.

Orders may only be full refunded if you receive faulty/damaged/torn merchandise, which has a very minimal chance of occurrence as we thoroughly do the QC before dispatching. Please understand that we may first try to replace it for the same product, subject to availability before approving for money refund. Where possible, we will offer to repair faulty items.

Items that are damaged as a result of normal wear and tear are not considered to be faulty.


What is Store Credit Policy?

Store credit will be received in your SYLK Wallet within 24 hours after QC check of the product. You can use Store credit to purchase anything from the SYLK store.

Terms & Condition

  1. Store Credit is non transferable and cannot be exchanged for cash.
  2. Store Credit is valid only for 1 year.
  3. Products purchased from Store Credit cannot be returned. Can be exchanged for size (same product) only once.
  4. For Store Credit on return – The consideration amount is equal to original return product amount after discount and shipping charges, if any.

 


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