We recommend that all our customers register with us, to get the best service and offers available. Registered customers have benefits of easy return/exchange and can enroll to membership programs to avail offers. However, you can also checkout as a guest.
Yes. All listed products on SYLK are original and genuine product, made on order by the Designer Label. Almost all products are handmade and one of a kind, therefore, little variation in each products are expected.
We have best price mentioned of all listed products. We do not charge anything extra than the original designer price. Find the product for less elsewhere and we’ll match the price.
*Please note: The final price if matched will be sole discretion of SYLK.
The size chart that is available on each product page as ‘What’s my Size?’ and will solve your sizing queries. You can also send your body measurements on WhatsApp +91 9953803971 with order number. There is also a possibility that you may need to alter the product to ensure that it properly fits you due to variation in the size of the customer and the measurements of the product that may vary from one label to another. If you have detailed questions about the sizing of a particular product, you can contact us at email@example.com.
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email/WhatsApp.
You can cancel order within 24 hours. Once the order is processed, we shall not be able to process the cancellation. Store Credit will be provided against the cancellation of an order after deducting INR 500/- for clothing and INR 200/- for accessory/lifestyle products order.
We will notify estimated dispatch date to the customer. We will be in constant touch with customer for urgent orders and will try our best to fulfill on promised date.
However, SYLK is not liable for any delay of the product(s) purchased due to any reason which is beyond its reasonable control. Money refund criteria is only applicable if delivery delay is more than 25 business days from stated dispatch date. It is therefore advisable that you place your order well in advance. Any delay in delivery caused by courier partner internal delays, weather conditions, unforeseen circumstances or Force Majeure events, shall not be entertained as a reason for return.
We accept Return/Exchange for Money Refund/Store Credits only under circumstances listed. (Please see following questions). However, please understand we believe in sustainability & slow fashion and all our listed products are made after an order is placed unless ‘Ready to Ship’ mentioned. These policies are made to respect/ensure the effort and time of designers and artisans. Nevertheless, we will try our best to resolve customer issue within our policies.
Yes. We have a hassle free exchange policy for size issue. Orders made with custom measurements are not applicable for size exchange.
In the event that the product to be returned satisfies the Money Refund Criteria, you will be entitled to a refund of the consideration for such product which will be credited to the original account or mode of payment.
Whereas “Money Refund Criteria” is applicable only if it is under following cases –
1. The product purchased by you does not conform and is broadly different from the fabric/material or features mentioned in product description on the website.
Please note: Not applicable on fabric/material or features you expected by looking at image or for sub varieties of fabrics; For example: If the material mentioned on our website is Georgette and you receive Satin, then you are eligible for full money refund.
2. The product purchased by you is delivered extremely late i.e. more than 25 business days from the stated delivery schedule, except where such delay is on account of unforeseeable circumstances or pandemic out of SYLK control or any other force majeure.
In the event that the product to be returned does not satisfy Money Refund Criteria in clause above, but satisfies Store Credit Refund Criteria, you may be entitled to a refund of the consideration amount for such product in the form of store credit which will be credited to your SYLK wallet. (Create an account, if not already done for store credit). The consideration amount is equal to product amount after discount and shipping charges, if any.
Please note: We will first try to exchange product to the preferred size and concerns found feasible and genuine by SYLK, before considering store credit refund.
Whereas “Store Credit Refund Criteria” means any one of the following cases –
1. Non availability of size for exchange request. ;
2. The product purchased by you is not included in the list of non-returnable or non-exchangeable products under this policy (see below)
PRODUCTS WHICH CANNOT BE RETURNED OR EXCHANGED
STEP 1: Go through Return/Exchange terms and conditions.
STEP 2: Click on the link below and fill up the return form only if your order is eligible for return/exchange.
STEP 3: Upon approval by SYLK, an email/whatsApp will be sent to customer with return address. Customer have to return goods to our warehouse at their own cost. Please ship it and share AWB number within 72 hours after receiving approval on mail/whatapp. Delay in Reverse shipping i.e. after 72 hours, may result in cancellation of return/exchange.
Please note we do not provide reverse pickup unless order is faulty/ damaged/ missing part/ wrong. You will be solely responsible to ensure that the product is delivered to SYLK in good condition and SYLK will not be held liable for any damage caused to the product during transit.
Please fill up the Return/Exchange Request Form within 3 days from the date you received your order. After that, any request for return/exchange won’t be entertained.
Customer have to return goods to our warehouse at their own cost. Please note we do not provide reverse pickup unless order is faulty/ damaged/ missing part/ wrong item sent.
Upon approval by SYLK, an email/whatsApp will be sent to customer with return address. Please ship it and share AWB number within 72 hours after receiving approval on mail/whatapp. Delay in Reverse shipping i.e. after 72 hours, may result in cancellation of return/exchange.
Please inform our customer care department immediately upon receiving the item if you receive damaged/torn/stained merchandise. Mail us at firstname.lastname@example.org with relevant pictures.
Orders may only be full refunded if you receive faulty/damaged/torn merchandise, which has a very minimal chance of occurrence as we thoroughly do the QC before dispatching. Please understand that we may first try to replace it for the same product, subject to availability before approving for money refund. Where possible, we will offer to repair faulty items.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
Store credit will be received in your SYLK Wallet within 24 hours after QC check of the product. You can use Store credit to purchase anything from the SYLK store.
Terms & Condition